Frequently asked questions.

About Transportation

1. Does the selected shipping service apply to my Country and what is the carrier? How long will it take to arrive?

We offer free shipping (free shipping over $60) to most countries.

Delivery time = Process time ( order preparation )+ Shipping time.

Free Shipping:

• Cost: Free (free shipping over $60)

• Process Time: 1-2 weeks

Please note: Fluctuating delivery times depending on flight information for the order time. Other remote countries would require more time. We are constantly improving our service, and we will try our best to find more and better carriers to work with.

For a faster shipping, please contact us at [email protected]

>>Please see our Shipping Policy for more details.

2. Can I track my order?

Yes. Once your order has shipped, you will receive an email with a tracking number.
Click on this link https://www.17track.net/en and enter the tracking number.
You can also contact our customer service team [email protected] for the latest logistics information.

About Returns and Refunds

1. How do I cancel an order?

You can cancel your order for free within 24 hours without any reason.
If your order has been shipped, it cannot be canceled. If you insist on canceling it, you will be charged 30%-50% of the order amount for our storage costs, order preparation costs and shipping costs. This fee will be deducted from the refund of your(s) item(s).

2. What if I receive a damaged item?

Products received with breakage, wear or discoloration are not considered defective and cannot be returned. In this case, we will replace them at no additional charge.If you do not wish to receive a replacement and wish to return the item, we will treat it as a normal return and charge up to 35% of the return fee. We also reserve the right to deduct all outbound shipping charges from refunds.

3. When will I receive the refund?

After receiving your return, it can take up to 5 working days for the funds to credit back to your original payment (PayPal: 1-2 days; Credit card: 3-5 days). If you still have any problem about refund, please get in touch with us at [email protected], we will reply you as soon as possible.
Please note that any cancellations or returns are subject to our Returns and Refunds Policy.

>>Learn more

About Product

1. How to choose the size of clothing products?

Measuring body size: Use tools such as a tape measure to measure key dimensions such as chest circumference, waist circumference, hip circumference, etc., in order to more accurately choose the appropriate size.
Consider wearing effect: Choose the appropriate size based on personal preferences and wearing occasions to achieve the best wearing effect.

2. How to maintain jewelry?

The maintenance methods for accessories vary depending on the material, but the following are some general maintenance suggestions:
Avoid chemical contact: jewelry should avoid direct contact with perfume, cosmetics, detergents and other chemicals to avoid corrosion or discoloration.
Regular cleaning: Use a soft cloth or specialized cleaning cloth to gently wipe the surface of the jewelry to remove dust and dirt. For precious metal and gemstone jewelry, professional cleaning agents can be used for cleaning, but it is necessary to follow the instructions.
Proper storage: Jewelry should be stored in a dry, dark, and non corrosive gas environment to prevent moisture, discoloration, or damage.

3. How to choose a suitable dress for the occasion?

When choosing a suitable dress for the occasion, the following factors need to be considered:
Nature of the occasion: Clearly define the nature and atmosphere of the event, such as formal dinners, business meetings, leisure vacations, etc.
Dress code requirements: Understand whether there are specific dress code requirements or themes for the event.
Personal style: Choose the appropriate dress style and color according to your preferences and style.